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　一方、イタリア人の場合、どんなことがあっても決して、製品の扱い方を命令口調で教えてはいけない。「こうすることを検討なさってはいかがですか」と提 案するだけにとどめておくことだ。このようにアドバイスしてくれたのは、国連で翻訳者を務めた経験を持ち、現在はフリーでテクニカル・サポートのコンサル タント業を営む、カルメラ・エスポジト氏。

　「マニュアルに『絶対にこれをしてはいけない』と書いてあると、まさにその操作を実行して機械を壊した顧客から電話がかかってくるケースが多いことに気づいた。マニュアルを読んだ消費者は、命令口調に腹を立て、製品に食ってかかったのだ」
マニュアル翻訳の要は異文化理解 « 2 « WIRED.jp Archives (via termin)
via nun156848
Posted on Thursday, July 14 2011.
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